Standard: Understands business’s responsibility to know, abide by, and enforce laws and regulations that affect business operations and transactions
Performance Element: Acquire foundational knowledge of the legal environment in which businesses operate to protect the company’s well-being.
Performance Indicators:
Describe factors affecting the settlement of legal matters (BL:159) (SP)
Describe the litigation process (BL:160) (SP)
Discuss the arbitration/mediation process (BL:161) (SP)
Standard: Understands the concepts, strategies, and systems used to obtain and convey ideas and information
Performance Element: Write internal and external business correspondence to convey and obtain information effectively.
Performance Indicators:
Write analytical reports (i.e., reports that examine a problem/issue and recommend an action) (CO:185) (SP)
Write research reports (CO:186) (SP)
Standard: Understands techniques, strategies, and systems used to foster self-understanding and enhance relationships with others
Performance Element: Apply ethics to demonstrate trustworthiness to staff.
Performance Indicators:
Use ethics in staff supervision (EI:078, LAP-EI-078) (SU)
Standard: Understands tools, strategies, and systems used to maintain, monitor, control, and plan the use of financial resources
Performance Element: Manage financial resources to ensure solvency.
Performance Indicators:
Interpret cash-flow statements (FI:541) (SP)
Monitor business’s profitability (FI:542) (MN)
Standard: Understands tools, strategies, and systems needed to access, process, maintain, evaluate, and disseminate information to assist business decision-making
Performance Element: Utilize information-technology tools to manage and perform work responsibilities.
Performance Indicators:
Utilize project-management software (NF:130) (SP)
Performance Element: Utilize technology to support business strategies and operations.
Performance Indicators:
Adhere to data change best practices (NF:264) (SP)
Standard: Understands the processes and systems implemented to monitor, plan, and control the day-to-day activities required for continued business functioning
Performance Element: Understand operation’s role and function in business to value its contribution to a company.
Performance Indicators:
Discuss legal considerations in operations (OP:339) (SP)
Performance Element: Comply with security rules, regulations, and codes (e.g., property, privacy, access, confidentiality) to protect customer and company information, reputation, and image.
Performance Indicators:
Comply with strategies for protecting business’ digital assets (e.g., website, social media, email) (OP:517) (SP)
Comply with strategies to protect digital customer data (e.g., information about customers, customers’ credit-card numbers, passwords, customer transactions) (OP:518) (SP)
Performance Element: Implement purchasing activities to obtain business supplies, equipment, resources, and services.
Performance Indicators:
Describe types of purchase orders (OP:250) (CS)
Discuss types of inventory (OP:336) (CS)
Performance Element: Determine technology security strategies needed to protect customer information and company image.
Performance Indicators:
Evaluate strategies for protecting business’ digital assets (e.g., website, social media, email), customer data, and other protected information (OP:473) (MN)
Develop strategies to protect digital data (OP:105) (MN)
Performance Element: Develop an understanding of business analysis to improve business functions and activities.
Performance Indicators:
Discuss the nature of business analysis (OP:327) (SP)
Discuss business process thinking and its impact (OP:474) (SP)
Describe the factors that influence business process design (OP:475) (SP)
Explain the causes of business process changes (OP:476) (SP)
Performance Element: Understand supply chain management’s role in business to appreciate its contributions to efficiency and profitability.
Performance Indicators:
Explain the impact of supply chains on business performance (OP:477, LAP-OP-477) (SP)
Describe supply chain networks (OP:479) (SP)
Discuss global supply chain issues (OP:480) (SP)
Discuss the nature of supply chain management (OP:303, LAP-OP-303) (SP)
Discuss ethical considerations in supply chain management (OP:677, LAP-OP-677) (SP)
Describe the impact of technology on supply chain management (OP:478) (SP)
Performance Element: Manage purchasing activities to obtain the best service/product at the least cost.
Performance Indicators:
Maintain vendor/supplier relationships (OP:241) (SP)
Negotiate terms with vendors in business (OP:337) (SP)
Standard: Understands concepts, tools, and strategies used to explore, obtain, and develop in a business career
Performance Element: Participate in career planning to enhance job-success potential.
Performance Indicators:
Discuss employment opportunities in business management and administration (PD:297, LAP-PD-297) (CS)
Standard: Understands tools, techniques, and systems that affect a business’s ability to plan, control, and organize an organization/department
Performance Element: Recognize management’s role to understand its contribution to business success.
Performance Indicators:
Discuss the nature of managerial planning (SM:063) (SP)
Explain managerial considerations in organizing (SM:064, LAP-SM-064) (SP)
Describe managerial considerations in staffing (SM:065, LAP-SM-065) (SP)
Discuss managerial considerations in directing (SM:066, LAP-SM-066) (SP)
Describe the nature of managerial control (control process, types of control, what is controlled) (SM:004, LAP-SM-004) (SP)
Describe factors that influence management (SM:028) (MN)
Performance Element: Control an organization’s/department’s activities to encourage growth and development.
Performance Indicators:
Set departmental policies (SM:092) (MN)
Show the effect of departmental strategy on departmental goals/objectives (SM:093) (MN)
Performance Element: Adapt to and manage change within an organization to accomplish organizational objectives.
Performance Indicators:
Describe relationship among innovation, learning, and change (SM:094) (CS)
Explain the nature of change management (SM:095) (SP)
Explain the change-management lifecycle (SM:096) (SP)
Standard: Understands the systems, strategies, and techniques used to collect, organize, analyze, and share information known in an organization
Performance Element: Acquire a foundational understanding of knowledge management to understand its nature and scope.
Performance Indicators:
Explain the nature of knowledge management (KM:001, LAP-KM-001) (SP)
Discuss the role of ethics in knowledge management (KM:002, LAP-KM-002) (SP)
Explain the use of technology in knowledge management (KM:003) (SP)
Explain legal considerations for knowledge management (KM:004) (SP)
Performance Element: Use knowledge management strategies to improve the performance and competitive advantage of an organization.
Performance Indicators:
Identify techniques that can be used to capture and transfer knowledge in an organization (KM:005) (SP)
Apply knowledge management processes (KM:018) (SP)
Standard: Understands tools, techniques, and systems that are used to plan, implement, monitor, and evaluate business projects
Performance Element: Utilize project management skills to start, run, and end projects.
Performance Indicators:
Initiate project (PJ:005) (SP)
Prepare work breakdown structure (WBS) (PJ:006) (SP)
Execute and control projects (PJ:009) (SP)
Manage project team (PJ:007) (SP)
Manage project schedule (PJ:010) (SP)
Close project (PJ:008) (SP)
Standard: Understands the need for standards and the strategies and techniques used to implement, monitor, and evaluate them
Performance Element: Understand the role and function of quality management to obtain a foundational knowledge of its nature and scope.
Performance Indicators:
Explain the nature of quality management (QM:001, LAP-QM-001) (SP)
Describe the nature of quality management frameworks (e.g., Six Sigma, ITIL, CMMI) (QM:002) (SP)
Discuss the need for continuous improvement of the quality process (QM:003) (SP)
Discuss ethical considerations in quality management (QM:012, LAP-QM-012) (SP)
Standard: Understands risk-management strategies and techniques used to minimize business loss
Performance Element: Acquire a foundational understanding of risk management to demonstrate knowledge of its nature and scope.
Performance Indicators:
Explain the role of ethics in risk management (RM:041, LAP-RM-041) (SP)
Describe the use of technology in risk management (RM:042) (SP)
Discuss legal considerations affecting risk management (RM:043) (SP)
Describe international considerations affecting risk management (RM:092) (SP)
Performance Element: Manage risks to protect a business’s financial well-being.
Performance Indicators:
Identify departmental business risks (RM:093) (MN)
Assess business risks (RM:094) (MN)
Assess task risks (RM:095) (MN)