Business Trends
In May, you reviewed and validated a portion of the cluster core standards – a combined total of 161 performance indicators in different career areas. Highlights of the high- and low-ranked performance indicators are as follows. We use this feedback to maintain quality national standards.
High-ranked PIs
- Comply with strategies for protecting business’ digital assets (e.g., website, social media, email, etc. (OP:473)
- Use ethics in staff supervision (EI:078)
- Describe types of financial statement analysis (e.g., ratio analysis, trend analysis, etc.) (FI:334)
- Develop policies/procedures to comply with regulatory requirements and self-regulatory guidelines (BL:150)
- Explain the nature of channels of distribution (CM:003)
- Identify customer touch points (PM:277)
- Explain the importance of meeting and exceeding customer/guest expectations (CR:067)
- Describe customer-service challenges in the hospitality and tourism industry (CR:043)
Low-ranked PIs
- Describe the litigation process (BL:160)
- Discuss the arbitration/mediation process (BL:161)
- Interpret securities table (FI:275)
- Explain the nature and scope of financial globalization (FI:575)
- Evaluate channel members (CM:011)
- Explain the nature of channel-member relationships (CM:008)
- Describe the impact of mobile technology on the hospitality and tourism industry (NF:313)
- Discuss considerations in accepting credit-card payments (FI:789)