LAP-PM-001  Customer Service Supersized     

(Click on image below to view sample pages of student booklet.)

What is your idea of “legendary” customer service? Does your business currently provide this type of service for your customers? If not, you may be missing out on creating the type of business image you wish to achieve. Learn more about the relationship between customer service and positioning, and how you can make it work for your company.

LAPs are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. This LAP includes an 8-page, full-color handout
for students (with CopyIT! permission) that includes information on the role of customer service in positioning/image, a (SoWhat?) discussion of why it's important to learn, ideas (Make It Pay!) for immediate application, and a short (Gray Zone) case addressing ethical issues.

The instructor section features a comprehensive discussion guide, 11 transparency masters, and complete practice- (short answer) and post test (multiple-choice). A software presentation package is available at a nominal additional cost. ©2009. Recommended: MN

 

To purchase, please visit our shopping center and from page one, search by catalog number for LAP-PM-001.

PowerPoint Presentation Software

(PC Win) PowerPoint and more. Bring your discussions to life with a presentation software package that includes a broad range of graphics and special effects to help keep students interested. Content matches LAP module of same title. Each package is self contained and ready to use. This professionally produced PowerPoint presentation consists of 20 slides addressing the role of customer service in positioning/image.

 

To purchase, please visit our shopping center and from page one, search by catalog number for PSW-PM-001.