LAP-CR-001  Accentuate the Positive    

(Click on image below to view sample pages of student booklet.)

How critical are customer relations in an age of self service and online shopping? Successful businesses build relationships through a variety of strategies. Learn why positive customer relationships are so important to a business and how you can help achieve more than simple satisfaction. By working to exceed expectations, businesses and their employees build long-term customer loyalty that can help companies survive in good times and bad.

LAPs are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. This LAP includes an 8-page, full-color handout for students (with CopyIT! permission) that includes information on why positive customer relationships are so important to a business and how you can help achieve the goal, a (SoWhat?) discussion of why it's important to learn, ideas (Make it Pay!) for immediate application, and a short (Gray Zone) case addressing ethical issues.

The instructor section features a comprehensive discussion guide, 8 transparency masters, and complete practice- (short answer) and post test (multiple-choice). A software presentation package is available at a nominal additional cost. ©2010. Recommended: HS

 

To purchase, please visit our shopping center and from page one, search by catalog number for LAP-CR-001.

PowerPoint Presentation Software

(PC Win) PowerPoint and more. Bring your discussions to life with a presentation software package that includes a broad range of graphics and special effects to help keep students interested. Content matches LAP module of same title. Each package is self contained and ready to use. This professionally produced PowerPoint presentation consists of 29 slides addressing why positive customer relationships are so important to a business and how you can help achieve the goal.

 

To purchase, please visit our shopping center and from page one, search by catalog number for PSW-CR-001.