Return Policies

DAMAGED MATERIALS

Damaged materials are the responsibility of the shipping company. Their policies require that you report the damage and make the claim directly with their customer service operation at your location. They will not permit us to make a claim on your behalf. We advise you to make the claim immediately upon receipt of the package!

SOFTWARE

Disk-based software may be returned. However, because of the nature of the product, there is an automatic $10 or 10% (whichever is greater) handling fee. This fee is to cover the cost of replacing the disk(s) to ensure that other customers are protected from possible contamination (e.g., virus). CD-based software is exempt from the handling fee.

SPECIAL BARGAINS

Because of the nature of the promotion, special bargain items are not returnable. These items are shipped in working condition. Any damage incurred during delivery is the responsibility of the carrier and your claim must be filed accordingly.  (See Damaged Materials)

TO RETURN AN ITEM

1.  Call MarkED at 800-448-0398 ext. 0 for a return authorization code.

2.  Carefully pack the materials in an appropriate shipping container. CAUTION: LAPs and books shipped in regular envelopes are often received damaged and therefore cannot be credited.

3.  Enclose a copy of your original sales order or packing slip and write the return authorization code on it.  If neither document is available write your complete name, address, phone number, with the items, and return authorization number on a separate piece of paper.

4.  Write the return authorization code on the outside of the package.

5.  Ship the materials using a traceable service such as UPS, RPS, certified USPS, or equivalent.  You may wish to insure the shipment.  Do not ship without return authorization number.

6.  After the 60 day limit, we do not guarantee a full credit. Contact our Customer Service Department at 800-448-0398 ext. 0 for assistance.

CREDIT OR EXCHANGE 

Upon receipt of your returned material(s), MarkED will evaluate the condition of the returned items and adjust your balance due or issue a credit memo if the invoice has been paid. Credit memos may be used for future purchases or for a cash refund. All refunds must be made directly to the original purchaser (usually, the school district). If you prefer, you may specify a cash refund when you call for authorization.